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Need to return a unit for service? Here's how:

  • 1) Download and follow the appropriate procedure below to obtain an RMA Number:
  • 2) REMOVE all sensors and accessories that are NOT required for the repair prior to returning unit.

  • 3) Mark the RMA number CLEARLY on the side of the box with a larger marker or label.

  • 4) Please keep your RMA number for future reference! Return unit for repair to the following address:
    Ship To:
    TauTheta Instruments LLC.
  • Attn: Repairs
  • 221 E. Lincoln Ave.
  • Fort Collins, CO
  • 80524
  • USA
  • Feel free you use your original shipping container (if in good condition) - we will reuse to save waste.

Contact Us:

Our normal office hours are 8:00am to 5:00pm Monday - Friday (U.S. Mountain Time)

By E-mail - Send an e-mail to our Customer Service Department at service@tautheta.com

By Phone - Call TauTheta Customer Care

In the U.S. and Canada at 1-800-922-8463

Internationally at 1-970-498-1687

By Mail - Write to:
  • TauTheta Instruments LLC.
  • Attn: Customer Service Department
  • 221 E. Lincoln Ave.
  • Fort Collins, CO
  • 80524
  • USA